Contact
One address, read by a person. There is no queue system and no ticket number.
We reply within two working days. If you have bought something, include the order date and the design code, both of which are on your receipt, and we will not need to ask.
Things you can settle faster than we can
Lost your password, or never set one? A guest purchase creates an account without a password. Use sign in and ask for a link; it goes to the address you paid with.
Want a refund? A design is refundable until you download it. Open your orders: each item says whether it can still be refunded, and you can do it yourself without writing to us.
Lost the file? Nothing expires. Everything you own is on your designs, and you can download it again as often as you need.
Need a different size or metal? If you already own the design, you do not need to buy anything again. Open it and change the size, the metal or the finish; saving a variation costs nothing.
Things we cannot help with
Making the piece. We do not cast, set or ship jewellery. Buy the design, take the specification sheet to a jeweller, and they will work from it. We cannot recommend one, quote for the work, or intervene if it goes wrong at the bench.
A size that is not offered. If a design stops at a size 10, that is because the band is below the wall thickness that casts reliably beyond it. We cannot enable it on request; the answer would be a file that disappoints whoever tries to make it.
What to include
The more of this you give us, the fewer rounds it takes: the email address you bought with, the order date, the design code (like 24D-BAND-01), the size and metal you chose, and what you expected to happen instead of what did. If something looked wrong on screen, a screenshot settles in one message what a description takes three to establish.